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Refund and Returns Policy
General information
We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 10 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return. To return a product, please contact us to let us know if you would like to arrange a product return. We’ll advise the best address for you to send the products to. Pack and seal the item/s in their original shipping package and post them back to us. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser’s credit card.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular dried items may be refunded, unfortunately, perishable items cannot be refunded, we can replace the item from the next shipment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serglobalexports53@gmail.com and send your item to S E R GLOBAL EXPORTS 387/8 Kuregoda, Battaramulla, Sri Lanka 10120
Damaged or Quality Issue
We take care to pack your items carefully so that they won’t get damaged in transit. If for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We’ll arrange for the products to be returned to us and a replacement will be sent out to you.
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